Terms of Use for ALFA OS and the client portal

Portal accounts are created by invitation from ALFA MFG. You are responsible for everything done under your login: keep your password private, keep your second sign-in factor (text code, authenticator app, or your device’s own face or fingerprint unlock) to yourself, and tell us straight away at info@alfamfg.com if you think someone else has used it. We may suspend or close an account that we believe is being shared, misused, or is no longer attached to an active customer.

You must be 18 or older to use ALFA OS. The software is a business tool for our customers, prospects and staff — it is not offered to consumers or children.

You may use the portal to view and manage your own company’s orders, quotes, schedules, inventory and documents, and to send us purchase orders and project details. You may not try to see another customer’s information, probe or overload the service, scrape it, reverse-engineer it, upload anything unlawful or infected, or use it to send unsolicited messages. If you find a way in that you should not have, stop and tell us (see our Digital Security page).

Formulas, ingredient lists, pricing, quotes, production schedules and anything else you see in the portal that is not public are confidential — both your information and ours. Each side keeps the other’s confidential information private, uses it only for the work between us, and shares it only with people who need it and are bound to keep it confidential. Your own formulas and brand assets remain yours; our formulations, processes and pricing remain ours. Where a signed manufacturing, non-disclosure or development agreement between us says something more specific, that agreement wins.

You keep ownership of the purchase orders, artwork, briefs, messages and files you put into ALFA OS. You give us permission to store, process and show that content to your team and ours so we can quote, make and ship your products, and to keep it as part of our records for as long as the Privacy Policy describes. You confirm you have the right to give us that content.

We work to keep ALFA OS available, but it is provided as a convenience alongside our manufacturing services and we do not promise it will be uninterrupted or error-free. We may add, change or remove features, take the service down for maintenance, or stop offering the portal altogether. Information shown in the portal (order status, dates, balances) comes from our operating systems and is a good-faith snapshot, not a contractual commitment — the quote, order confirmation or invoice we send you is.

ALFA OSis provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties about the software, express or implied, including merchantability, fitness for a particular purpose and non-infringement. This section is about the software only; the products we manufacture for you are covered by your manufacturing agreement and applicable law.

To the fullest extent the law allows, ALFA MFG is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of or inability to use ALFA OS. Our total liability for any claim about the software is limited to one hundred US dollars (US$100). Nothing in these terms limits liability that cannot be limited under Florida law, and nothing here changes the terms of a signed agreement covering the products themselves.

You can stop using the portal at any time and ask us to close your login. We can suspend or end access if these terms are broken, if your company stops being a customer, or if we retire the service. Sections 3, 4, 6, 7 and 9 continue to apply after access ends.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute about ALFA OSor these terms will be brought in the state or federal courts located in Miami-Dade County, Florida, and both sides agree to the personal jurisdiction of those courts. If a signed agreement between us names a different venue or requires arbitration, that agreement applies instead.

We may update these terms. When we do, the “Last updated” date at the top changes, and for material changes we will tell portal users by email or a notice inside the portal. Continuing to use ALFA OS after a change means you accept the updated terms.

These terms, the Privacy Policy, the SMS Terms and the AI Assistants disclosure together are the whole agreement about the software. If part of them is found unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. You may not transfer your account to someone else without our consent.